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Deduction Claims Lead

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Date: Nov 23, 2021

Location: Erlanger, KY, US, 41018

Company: Perfetti Van Melle


Perfetti Van Melle - one of the world's largest manufacturers and distributors of confectionery and chewing gum with global brands that are being enjoyed in more than 150 countries worldwide - is seeking a passionate and enthusiastic Deduction Claims Lead to join our Supply Chain Team.


The Deduction Claims Lead role is responsible for ensuring that customer short payments (deductions) are fully investigated and invalid deductions are recovered or proper financial recognition is applied. This role prepares analysis of customer deduction trends and performs root cause analysis, as well as summarizing and interpreting customer indirect sales.  Specific responsibilities for this role include;

  • Investigation and invalid deduction recovery or proper financial recognition (debit/credit process) application.
  • Provides documentation to support the collection of invalid deductions.
  • Creates, updates and/or perpetuates access databases, tracking sheets and reports to ensure the timely resolution and identification of trending of deduction causes. Recommends process changes (or escalates issues found) to proactively eliminate recurring issues.
  • Coordinates and follows up on information sent to other functional departments/customers to minimize the turnaround time on deduction resolution.
  • Handles the processing of returns.
  • Coaching and support for internal resource who assists with workflow.


  • Associate’s Degree in Business Administration, Accounting, Finance or equivalent discipline.  Bachelor’s Degree preferred.

  •  2 or more years of work experience in Finance/Accounting area.

  • Ability to synthesize financial information and present logical recommendations.

  • Strong analytical and problem solving skills. Experience collecting, transforming, cleaning and analyzing complicated data sets and interpreting results.

  • Excellent interpersonal, communication (oral and written) and relationship management skills.

  • Team player who proactively works and communicates within the team and multiple functional areas to resolve internal and external issues.

  • Ability to work effectively with internal and external customers at all levels.

  • Strong organizational skills, with ability to prioritize work tasks in a fast-paced environment. 

  • Proficient in MS Outlook, Power Point & Word. Advanced skills required in Microsoft Excel - VBA preferred. Microsoft Access/SQL proficiency a plus.

  • Proficiency with ERP & SAP.

  • Prior experience coaching team members is a plus.


At Perfetti Van Melle we have a core value of Care For Our People and we are proud to offer benefit programs that support our team members goals and well-being. We offer competitive pay and great benefit options. Join the Sweet Life by applying today!


Perfetti Van Melle, USA  is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Nearest Major Market: Cincinnati