Jr. Regional IT Operations Consultant

OVERVIEW

Perfetti Van Melle (makers of Mentos, Airheads, Dentyne, Trident and Bubblicious!) is one of the world's largest manufacturers and distributors of confectionery and chewing gum with global brands that are being enjoyed in more than 150 countries worldwide. We’re currently seeking a passionate and enthusiastic Jr. Regional IT Operations Consultant to join our growing team.

This person will support the availability and functionality of regional and local IT systems by contributing to the analysis, resolution, and prevention of domain-related incidents. The Junior Regional IT Operations Specialist works closely with team members to deliver service requests, monitor systems, and ensure consistent service performance while building technical and operational expertise.

WHAT YOU WILL DO

Incident Resolution

• Manage incidents from logging to resolution, escalating complex issues and ensuring accurate communication and ticketing.

Problem Resolution

• Identify root causes, propose fixes, log problems, and support change requests and trend analysis.

Escalation Management

• Recognize major incidents, initiate escalation, and assist with resolution and communication.

Standard & Non-Standard Changes

• Implement technical/functional changes, prepare documentation, and follow up on outcomes.

Release & Deployment Management

• Track release packages, update deployment records in CMDB, and support deployment activities.

Service Requests

• Deliver advanced solutions, standardize repetitive requests, and enable self-service options.

Capability & Availability Management

• Monitor service performance, escalate concerns, and propose improvements.

Asset & Configuration Management

• Maintain and verify configuration items, asset inventory, and communicate change impacts.

Knowledge Management

• Document, share, and contribute knowledge gained from incidents and problems.

WHAT WE NEED FROM YOU

• Bachelors of Science or Arts in Computer Science, IT, Or Related Field.
• Between 1 and 3 years of Relevant Experience
• Basic Networking Knowledge
• IT Secruity Awareness
• Experience with Remote and In-Person Technical Support Skills
• Proficiency with Documentation
• Strong Communication Skills
• Experience with the following software is highly preferred:
  • Basic Windows Server
  • Basic Active Directory, Azure, Intune
  • Intermediate Windows 11
  • Intermediate Microsoft Modern Work Solutions (365, Teams, Share Point, One Drive)
  • Intermediate Lansweeper or correlated SAM
  • Video Conference Solutions
  • Device Maintenance (Tablets, PCs, Office Printers, Zebra Printers, Barcode Scanners)

WHAT WE OFFER

At Perfetti Van Melle, we are committed to fostering a welcoming workplace, where all individuals, regardless of background or identity, are valued, respected, and empowered to contribute their unique perspectives to the sweet success of our candy-loving community Additionally, we have a core value of Care For Our People and we are proud to offer benefit programs that support our team members' goals and well-being including:

• PTO package including vacation, sick, personal, and pay it forward time off  
• 13 paid holidays  
• 401k with Company Match up to 8%, ranking in the top 1% of the country
• Annual Bonus potential and merit-based increases  
• Comprehensive Health Insurance   
• Annual well-being subsidy
• 20 weeks Maternity & 12 weeks Paternity leave options 
• Sam's Club or Costco annual membership reimbursement  
• Tuition-Free College Program or Free Continued Education (BA, Masters, etc.)
• Modest monthly candy allotment (Airheads, Airheads Xtremes, and Mentos)

Perfetti Van Melle, USA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable statutorily protected group status under local, state, or federal law.