Customer Service Specialist

Ready to take a fresh step in your career?

Our colleagues in the Customer Service team of the European Plan & Deliver CoE are eager to team up with you to make sure everyone can enjoy our delicious freshmakers and sweets every single day.

Where we need you:

Job Title: Customer Service Specialist
Department: Plan & Deliver CoE
Dedication: Full time
Location: Lainate, Via Clerici

Serves as the key point of contact for customers, ensuring timely and accurate order processing and delivery in line with service expectations. Supports end-to-end order fulfillment while maintaining strong relationships with internal and external stakeholders.

Your core responsibilities at a glance:

• Manage customer orders from entry to delivery, ensuring accuracy and on-time fulfillment.
• Act as the main contact for customers on order status, delivery updates, and issue resolution.
• Collaborate with Supply Planning, Transport, and Warehousing teams to ensure smooth operations.
• Proactively address and resolve service issues, delivery discrepancies, and complaints.
• Maintain master data and ensure compliance with customer requirements and internal policies.
• Monitor order KPIs (e.g., OTIF, fill rate) and support root cause analysis for service gaps.
• Support continuous improvement initiatives to enhance customer experience.
• Document processes and maintain accurate records in ERP and CRM systems

The ingredients of Perfetti Van Melle – is this your flavor?

We are Taste Makers in Candy! As the third-largest confectionery company in the world – and the second in Europe – we’re on a journey to become the best in making candy. And we need great colleagues to make that happen.

What makes us unique:

• Empowering – Growth and development opportunities tailored to you.
• Fun – A family-like culture, team events, and yes… a candy factory!
• Innovation – Active engagement in topics like health, sustainability, and food safety.
• Dynamic – With operations in 30+ countries and exciting new acquisitions, we’re constantly evolving.

The ideal recipe for our new Customer Service Specialist:

Required:

• Bachelor’s degree or equivalent working experience in Customer Service, Logistics, or Supply Chain.
• 3+ years of experience
• Proficiency in English
• ERP systems (SAP)
• CRM tools
• MS Office

• Understanding of order-to-cash and logistics processes.
• Familiarity with supply chain operations and service KPIs.
• Experience in a B2B environment.

We offer:

• A dynamic, hybrid working environment within our Center of Excellence
• The chance to make a tangible impact on global supply planning processes
• Opportunities for professional growth and cross-functional collaboration
• A culture that values innovation, inclusion, and continuous improvement

At Perfetti Van Melle, we believe the strength of our team lies in diversity. We create a workplace where everyone feels welcome, respected, and empowered to grow.

Ready to shape the future of sweets? Apply now and help us create even more sweet moments!