SAP OTC Super User

Ready to take a fresh step in your career?

About Perfetti Van Melle

At Perfetti Van Melle we’re all about creating sweeter moments for all! We are the world's second largest Sugar Confectionery company – an Italian family-owned business formed over 120 years ago. It has continuously grown and innovated to be the company it is today, with over 18,000 people across 38 operating companies, and products enjoyed in over 150 countries.

Our colleagues in the Customer Service team of the European Plan & Deliver CoE are eager to team up with you to make sure everyone can enjoy our delicious freshmakers and sweets every single day.

Where we need you:

Job Title: SAP OTC Super User
Department: Plan & Deliver CoE
Dedication: Full time
Location: Lainate, Via Clerici

The SAP OTC Super User supports the full Order-to-Cash process, ensuring smooth handling of orders, deliveries, invoicing, receivables, credit management, and returns within SAP S/4HANA. They act as the key link between business users and IT, resolving system issues, testing new functionalities, and supporting process improvements. The role involves training end users, preparing documentation, and ensuring compliance with global standards. Strong collaboration skills are required to work effectively in an international, cross-functional environment.

Your core responsibilities at a glance:

• Support end users in the OTC process, resolving system issues and acting as first-line support for SAP SD/OTC.
• Manage and test order, delivery, and invoice documents, ensuring accurate and efficient processing.
• Train employees, prepare user guides, and create documentation to support system usage.
• Collaborate with cross-functional teams (FI, MM, WM/TM) to troubleshoot and resolve integrated process issues.
• Participate in system testing, rollouts, and implementation projects to support continuous improvements.
• Identify opportunities for process optimization and suggest SAP system enhancements.
• Monitor and ensure compliance with company and trade policies in OTC processes.

The ingredients of Perfetti Van Melle – is this your flavor?

We are Taste Makers in Candy! As the third-largest confectionery company in the world – and the second in Europe – we’re on a journey to become the best in making candy. And we need great colleagues to make that happen.

What makes us unique:

• Empowering – Growth and development opportunities tailored to you.
• Fun – A family-like culture, team events, and yes… a candy factory!
• Innovation – Active engagement in topics like health, sustainability, and food safety.
• Dynamic – With operations in 30+ countries and exciting new acquisitions, we’re constantly evolving.

The ideal recipe for our new SAP OTC Super User:

Required:

• Bachelor’s degree in Business Administration, Supply Chain, Finance, Information Systems, or related field.
• 3+ years of experience
• Proficiency in English

Soft Skills:

• Strong communication and interpersonal skills
• Analytical and problem-solving mindset.
• Proactive, adaptable, and detail-oriented.

Functional Skills:

• In-depth knowledge of SAP SD/OTC processes (orders, deliveries, invoicing, credit management, returns).
• SAP S/4HANA.
• Understanding system integrations with FI, MM, WM/TM.
• Experience in end-user support, testing, and documentation.
• Ability to identify and drive process improvements.

We offer:

• A dynamic, hybrid working environment within our Center of Excellence
• The chance to make a tangible impact on global supply planning processes
• Opportunities for professional growth and cross-functional collaboration
• A culture that values innovation, inclusion, and continuous improvement

At Perfetti Van Melle, we believe the strength of our team lies in diversity. We create a workplace where everyone feels welcome, respected, and empowered to grow.

Ready to shape the future of sweets? Apply now and help us create even more sweet moments!