Customer Service Specialist

Customer Service Specialist

We are currently looking for a Customer Service Specialist in Prague.

Job Summary: Complete processing of sales orders, ensuring their correct and timely settlement, including invoice issue and resolution of complaints. Daily communication with internal and external customers as well as logistic service provider.

What you will be accountable for:

• Responsible for processing the sales orders, checks their formal correctness, and enters them completely and on time into the information system.
• Reports discrepancies in sales order-flow to Logistics Manager. After consultation, takes corrected measures if needed.
• Submits the shipping orders to the logistics provider.
• Executes the information on the delivery of the shipment to the clients and issues the invoices.
• Handles customer complaints while ensuring compliance with internal rules. Provides correct information to customer about solutions and actions taken.
• Provides administrative support to the sales team.
• Prepares KPI’s data related to local markets distribution for Logistics Manager on a monthly basis.
• Back-up for other Customer Service Specialist in case of absence.

OUR PERFECT CANDIDATE

• Analytical & problem-solving mindset
• Stakeholder management – pro-customer orientation
• Excellent communication skills
• Appropriate attention to details
• Accuracy and patience
• Ability to prioritize and meet deadlines
• Situational Adaptability – adapting approach in real time to match shifting demands and ad-hoc situations
• Drives results to meet commitments
• Effective team player
  
• fluent in Czech/Slovak and good knowledge of English
• Accounting principles – understanding of basics
• knowledge of SAP S4 is advantage
• intermediate level of MS Office usage
• ERP systems

WE OFFER

As part of our mission, we aim to create a fulfilling workplace for all team members; this is built on trust, mutual respect, and an appreciation of everyone’s individuality and diversity. In addition, we want you to enjoy the flexible and open working environment we have. You will be eligible to participate in our company bonus scheme, a company contribution to the pension plan, 25 days annual leave (based on a full-time contract), 5 days of sick days and lots more.