Quality Assurance & Food Safety Manager

WHAT YOU WILL DO

1. Continuous Improvement & QFS Performance Management

• Define and ensure implementation of Q&FS Culture activities.
• Prepare regular Q&FS site performance review (e.g. for regular Q&FS monthly updates), KPIs updates and Management Reviews of QMS.
• Manage KPIs updates related to complaints and food safety issues.

     2. Customer & Consumer Complaints Management

• Record quality & food safety complaints on product in CCM (Consume Casa Management platform)
• Investigate product complaints linked to Co-packer or 3PM and decide on the output of the complaint (justified/not justified)
• Review Q&FS complaint data, do trend analyses, reporting and communication. Lead corrective actions process (identification, recording, verification and effectiveness).

    3. QMS Governance, Documentation & Traceability

3.1 Documents management:

• Q&FS Manual according to ISO 9001 + FSSC + Group Quality Policy
• Q&FS Manual: specific chapter dedicated to Food Safety Risk Management, according to FSSC + Regional/National Legal requirements
• Q&FS procedures, PPD, Plant, Packaging instructions
• HACCP plan for the shopfloor
• Quality Control Plan of in-process checks for the shopfloor
• QC, QFS instructions

3.2 QMS and Certifications:

• Ensure preparation, updating and implementation of a local QMS (including Food Safety).
• Ensure integration of the Group Q&FS Policies in the local QMS.
• Ensure Local Q&FS Certifications are in place and maintained in local QMS.

3.3 Traceability: 

• Ensure a Traceability system is in place in local QMS and Internal audit plan.
• 4.Food Safety Risk Management Programs

• Define, implement and maintain Local Food Safety (HACCP) plan.
• Define criteria for Extraneous Matter Control, Environmental Monitoring, Allergen, Food Fraud, Food Defense, GMP and Pest Control programs.

5. Audits, Inspections & Supplier Management:

• Prepare and coordinate external audits (Certification Bodies and Customers).
• Manage inspections from Food Authorities.
• Prepare, implement and monitor local internal audit programs and ensure auditor competence.
• Manage nonconformities and lead corrective actions.
• Evaluate, approve and audit suppliers; monitor supplier performance and maintain supplier quality documentation.

6. Management of Blocked Semi Finished & Finished Products/ Quản lý bán thành phẩm và thành phẩm bị chặn

• Manage blocked semi-finished and finished products and lead corrective action processes.

7. Q&FS Training & Culture Deployment:

• Define the Local Quality & Food Safety training plan.
• Deliver general Q&FS training within the plant.

OUR PERFECT CANDIDATE

• Bachelor’s degree in food engineering / F&B Technology or similar
• At least 10-12 years of experience in a manufacturing plant as well as experience managing QA/QC functions. Food plant experience is highly preferred, as well as working within a global network
• At least 5 years of team leadership required
• Experience in food or pharmaceutical industry is preferable.
• Excellent in command of computer skills, SAP
• Good at English communication
• The ability to plan, conduct, and follow up audits of QMS & FS system within PVM as well as suppliers, copackers and co-manufacturers.
• Leadership and communication skills
• The ability to design, implement, certify and constantly optimize the QMS / FS system, covering design-, supplier- (including copackers and co-manufacturers), manufacturing-, and customer/consumer quality.
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WE OFFER