Accounts Receivable Supervisor

WHAT YOU WILL DO

The Accounts Receivable Supervisor is responsible for overseeing the end-to-end accounts receivable process, ensuring timely collections, accurate customer account management, and compliance with company policies. This role leads the AR team in managing credit, collections, cash application, account reconciliations, and dispute resolution while partnering closely with Sales, Marketing, Supply Chain, and other stakeholders to optimize cash flow and minimize credit risk.

Key Responsibilities

Accounts Receivable Operations

• Supervise daily AR operations, including billing, cash application, collections, deductions, and customer account maintenance
• Ensure accurate and timely posting of customer payments and reconciliation of customer accounts
• Monitor aging reports and proactively drive collection activities to achieve targets
• Review and approve AR adjustments, write-offs, credit notes, and account reconciliations in accordance with company policies and approval limits
• Ensure month-end closing activities are completed accurately and on schedule

Credit & Collections

• Monitor customer credit exposure and collaborate with management on credit limit recommendations
• Follow up on overdue balances and implement effective collection strategies
• Coordinate with cross-functional teams to resolve billing disputes, pricing discrepancies, and deduction claims

Team Leadership

• Lead, coach, and develop the AR team to achieve operational excellence
• Allocate workload, monitor productivity, and ensure service level expectations are met
• Conduct regular performance reviews and identify development opportunities
• Foster a culture of accountability, continuous improvement, and collaboration

Financial Controls & Compliance

• Ensure compliance with company policies, accounting standards, internal controls, and audit requirements
• Maintain complete and accurate AR documentation and audit trails
• Support internal and external audits by providing required documentation and explanations
• Identify control gaps and recommend process improvements

OUR PERFECT CANDIDATE

Education

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field
• CPA designation is an advantage

Experience

• 5–8 years of progressive experience in Accounts Receivable, Credit & Collections, or Order-to-Cash
• At least 2–3 years of supervisory or team leadership experience
• Experience in FMCG, manufacturing, or consumer goods industries is highly preferred
• Experience managing distributor, key account, or modern trade receivables is an advantage
• Strong knowledge of AR processes, credit management, collections, and cash application
• Understanding of accounting principles and financial controls
• Experience with ERP systems (e.g., SAP S/4HANA, SAP ECC, Oracle, Microsoft Dynamics, or similar)
• Advanced proficiency in Microsoft Excel
• Experience with reporting and data analysis tools is an advantage

WE OFFER

• The opportunity to join a global leader in confectionery and gum‑manufacturing whose brands reach more than 150 countries
• A vibrant working environment where innovation, quality and consumer‑first thinking drive everything we do
• A collaborative and inclusive company culture – you’ll be supported to develop your career, access training, and work alongside a diverse team of professionals
• A sense of purpose: we’re committed to doing business with integrity, caring for our people, and contributing positively to the environment and our communities
• Room to grow: as part of a fast‑moving, high‑profile business, you’ll have exposure to new challenges, cross‑functional projects, and the chance to make an impact