Customer Service and Logistics Manager

Roles and Responsibilities

Logistics Planning & Cost Management

• Optimize logistics networks and reduce costs across warehousing and transportation.
• Negotiate transport rates and evaluate logistics models for efficiency.
• Implement cost-saving initiatives and process improvements to maximize working capital.

Inbound Management

• Ensure timely and complete release of imported goods through broker coordination.
• Monitor shipment schedules and compliance with import regulations.
• Participate in freight RFQs and manage broker performance.

3PL Management

• Oversee 3PL operations to meet service level agreements and inventory accuracy.
• Conduct logistics audits and drive improvements in warehouse and transport systems.
• Manage inbound/outbound logistics including safety and quality standards.

Customer Supply Chain

• Lead the Customer Service Team under a customer-facing model.
• Implement Vendor Managed Inventory and ensure accurate order processing.
• Engage with key stakeholders during business reviews.

Countering and Collection

• Manage the full order-to-cash process.
• Resolve issues collaboratively with Finance and Sales teams.

Reverse Logistics

• Lead reverse logistics operations in compliance with global standards.
• Document and correct delivery rejections using SAP.

Others

• Develop and supervise logistics and customer service teams.
• Collaborate on regional logistics projects and conduct partner reviews.
• Manage SAP systems and lead e-commerce logistics execution.

Qualifications

Key Qualifications & Competencies

• Education: Bachelor’s degree in Engineering, Business, Supply Chain, or equivalent.
• Experience: At least 7 years in Customer Service and Logistics Management within the FMCG industry.
• Technical Skills: Proficient in 3PL management, inventory and warehouse operations, SAP (SD & MM modules), and ERP systems.
• Analytical & Strategic Thinking: Strong analytical skills, strategic mindset, and structured problem-solving approach.
• Leadership: Proven people leadership, team development, and cross-functional collaboration.
• Customer Supply Chain Expertise: Experience in vendor-managed inventory and customer-facing supply chain models.
• Communication & Negotiation: Excellent interpersonal skills, negotiation capabilities, and stakeholder engagement.
• Process & Results Orientation: Focused on optimizing logistics networks, driving results, and continuous improvement.
• Regulatory Knowledge: Familiarity with customs compliance and international trade regulations.
• Mobility: Willingness to conduct warehouse and trade visits for customer immersion.